Frequently Asked Questions

How long does shipping take?

We process all orders within 1–3 business days. Delivery times vary depending on your location, but most orders arrive within 3-5 business days.

Do you offer free shipping?

Yes! We offer free shipping on all orders.

Can I track my order?

Absolutely. Once your order has been dispatched, you’ll receive a tracking number via email so you can follow your parcel every step of the way.

What if my order arrives damaged?

If your item arrives damaged or defective, please contact us within 7 days of receiving it. We’ll work quickly to provide a replacement or refund.

What is your return policy?

We offer a 30-Day Money-Back Guarantee. If you’re not completely satisfied with your purchase, contact us within 30 days of delivery and we’ll help arrange a return.

How do I contact customer support?

You can reach our support team through our Contact Us page or by emailing us directly. We aim to respond to all enquiries within 24–48 business hours.

Are your products suitable for all pets?

Product suitability varies depending on the item. Please check the product description and sizing information before purchasing. If you’re unsure, feel free to contact us for advice.

Do your products come with instructions?

Yes. Any product that requires setup or assembly includes instructions to help you get started quickly.

Can I change or cancel my order?

If your order has not yet been processed, we may be able to modify or cancel it. Contact us as soon as possible after placing your order.

Is my payment information secure?

Yes. All payments are processed through secure, encrypted payment gateways to keep your information safe.

Why should I choose Petivo?

At Petivo, we carefully select products designed to improve the comfort, happiness, and wellbeing of your pets. We focus on quality, value, and customer satisfaction backed by our 30-Day Money-Back Guarantee.